Customer Success Manager

Mowico is a mobile commerce platform that lets e-commerce businesses create no-code apps and take full advantage of m-commerce by apps.

Job description:

• Maximizing the benefit from the service that customers who use our services and products
• Assisting the sales team before, during, and after the sales process by
• Providing technical demonstrations of the products to the customer
• Managing demo and PoC processes to ensure customer satisfaction
• Onboarding customers through training and initial technical assistance
• Coordinating sales and engineering teams throughout the process
• Being customer-oriented
• Creating customer success stories by embracing customers’ successes like your own success
• Contacting directly technical problems and new feature requests of customers and providing solutions by coordinating with internal teams.
• Using CRM software to follow your own customers’ satisfaction, usage, and technical support processes, foresee the potential risks and take actions for sustainable satisfaction
• Collaborating with the product development team and providing data from customers
• Following developments in the related field of technologies

Requirements:

• Experience in Saas and / or E-commerce business